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ART

ART

No not all pictures are limited.

If a picture qualifies for a limited edition it will be indicated in the product description and you can see how many prints are still available.

You have the right to return the product & will receive replacement in case the delivered product is damaged.

Please always check your delivery for any damages in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact our customer service immediately, so that they can order a replacement. To allow a quick handling of the situation, it is helpful if you can e-mail our customer service photographic documentation of the damage. If you have already received the work before you notice damage, please contact our customer service as soon as possible. Please keep the original packaging in case a return is necessary. You can contact our customer service here: contact.

Goods that can be returned as packages must be returned at our risk. Please ensure the work is packaged appropriately and that it is well protected. Ideally, use the original packaging in which the item was delivered, including all protective material.

Goods that cannot be returned as packages will be picked up from your address.

If you are unable to return the goods provided in full or in part, or only in an impaired state, you may be required to provide compensation for the loss in value.

Generally, orders cannot be revoked & delivered art prints cannot be returned as they are tailor made products, individually finished according to your preferences and cut according to your specifications.

No, you are not eligible for discounts on high value purchases in the online store.

If you like to negotiate a discount on a high value purchase please contact our office.

Yes, all prints send with DHL or UPS are insured during the time of delivery.

It will depend on where your delivery address is.

If you order within Europe you have to allow for 10 days.

Oversea delivery will take up to 3 weeks.

All prints will be send with DHL or UPS.


Trusted partners


Our printing partner White Wall puts a tremendous amount of craftsmanship and attention to detail into every print. Each print undergoes a detailed quality inspection process before delivery.

Shipping and delivery are a part of their high quality service and White Wall’s art shipping professionals get your order straight to you in customised art-secure packaging.

Every photo print is protected with wrapping tissue individually cut to the size of your picture. Large formats are rolled around a fibreboard tube to prevent unwanted creasing. Polystyrene holds everything in place.

All photographs are sent to you by Standard delivery. You can also specify a later delivery date if you are going to be away.


More information about shipping costs and delivery times:

General return policy

Generally, orders cannot be revoked & delivered art prints cannot be returned as they are tailor made products, individually finished according to your preferences and cut according to your specifications.


Return policy for damaged products

You have the right to return the product & will receive replacement in case the delivered product is damaged.

Please always check your delivery for any damages in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact our customer service immediately, so that they can order a replacement. To allow a quick handling of the situation, it is helpful if you can e-mail our customer service photographic documentation of the damage. If you have already received the work before you notice damage, please contact our customer service as soon as possible. Please keep the original packaging in case a return is necessary. You can contact our customer service here.

Goods that can be returned as packages must be returned at our risk. Please ensure the work is packaged appropriately and that it is well protected. Ideally, use the original packaging in which the item was delivered, including all protective material.

Goods that cannot be returned as packages will be picked up from your address.

If you are unable to return the goods provided in full or in part, or only in an impaired state, you may be required to provide compensation for the loss in value.



    PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

    The below General Contract Terms and Conditions shall be agreed between you (the user / the buyer) and myself (the seller) (Frankly Art Studio, Frank Zschieschang, Flat D, 23/F, Le Riviera, 23 Shau Kei Wan Main Street East, Hong Kong).

    These General Contract Terms and Conditions are divided into three parts: Part A concerns all general provisions and rules for use of our online service. Part B concerns our services and Part C contains general concluding provisions.


    A. GENERAL PROVISIONS
  • Acceptance of Agreement.

    You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (Agreement) with respect to our website www.franklyartstudio.com (the Site/our website). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content and the subject matter of this Agreement. This Agreement may be amended by us at any time and at any frequency without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

  • Use of our website.

    This site is free to use by our visitors. And by using this site you, the user, are agreeing to comply with and be bound by the following terms of use. After reviewing the following terms and conditions thoroughly, if you do not agree to the terms and conditions, please do not use this site.

  • Deleting, Modification and Maintenance.

    We reserve the right in our sole discretion, without any obligation and without any notice requirement to you, to edit or delete any documents, information or other content appearing on the Site, including this Agreement.

    For security reasons, to ensure an error-free service and to further develop the site, we shall undertake regular maintenance work on our system. In order to allow this we shall be entitled to temporarily interrupt or restrict the provision of our services. As much as possible this maintenance work shall be carried out in times of minimal use. Should longer periods of interruption or restriction be necessary, we shall notify you of the type, extent, and duration of the interruption, provided that this is possible in light of all the circumstances and that such notification does not jeopardise or delay necessary repair to any existing interruption of service.

    According to the current state of technology it is not possible for works to be made available for viewing on the internet without system interference and breakdown. We therefore accept no liability for non-accessibility of works on account of technical problems with communication networks, security breaches by third parties (e.g. denial of service attacks) or incomplete and/or dated offers on proxy servers (temporary caches), where such is beyond our control.

  • Copyright.

    The content, organisation, graphics, design, and other matters related to the Site are protected under applicable copyrights and other proprietary laws, including but not limited to intellectual property laws. The copying, reproduction, use, modification, dissemination or publication by you of any such matters or any part of the Site is strictly prohibited, without our express prior written permission. This shall apply also with respect to copying by "Robot/Crawler" search engine technology or by other automatic mechanisms.

  • Registration

    The registration to our site is restricted to natural persons of full age and legal capacity, legal persons, or partnerships. Minors are not permitted to register. Where registration is completed with respect to a legal person, registration can only be made by a natural person and you confirm that the named person has the necessary authority to register on behalf of the legal person.

    Please ensure that information provided upon registration is entered completely and correctly, e.g. first name and surname, current address (not a post-office box), telephone number, a valid e-mail address. We shall be entitled but not obliged to check the validity of all indications made.

    In case the registration information changes subsequently you are required to correct the information without delay.

    You must select a user name and password on registration. The user name must not infringe the rights - in particular copyright or trademark rights - of third parties. Further, the username must not be misleading and must not be contrary to public policy or break the law. We shall be at liberty to define formal rules and restrictions for new user names and to reject existing user names - including with retrospective effect.

    Passwords must be kept confidential and account access must be safeguarded. You obliged to inform us without delay should any suspicion arise concerning misuse of the account by third parties.

  • Indemnification.

    You agree to indemnify, defend and hold us, our partners and employees harmless from any and all liability, loss, damages, claim and expense, related to your violation of this Agreement or use of the Site.

  • Disclaimer.

    THE CONTENT, SERVICES, FREE PRODUCT SAMPLES AND FREEBIE OFFERS FROM OR LISTED THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE AND ANY WEBSITE WITH WHICH IT IS LINKED. THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF MONEY, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU THE USER. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. THE INFORMATION AND ALL OTHER MATERIALS ON THE SITE ARE PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL ADVICE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY AND COMPLETENESS OF ALL INFORMATION AVAILABLE ON THIS SITE OR ANY WEBSITE WITH WHICH IT IS LINKED.

  • Limits.

    All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from use of or inability to use the site.

  • Third-Party Website.

    All rules, terms and conditions, other policies (including privacy policies) and operating procedures of third-party linked websites will apply to you while on such websites. We are not responsible for the content, accuracy or opinions expressed in such Websites, and such Websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Website on our Site does not imply approval or endorsement of the linked Website by us. This Site and the third-party linked websites are independent entities and neither party has authority to make any representations or commitments on behalf of the other. If you decide to leave our Site and access these third-party linked sites, you do so at your own risk.

  • Third-Party Products and Services.

    We advertise third-party linked websites from which you may purchase or otherwise obtain certain sample goods, freebie offerings or free trial services. You understand that we do not operate or control the products, free offerings or services offered by third-party linked websites. Third-party linked websites are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and third-party linked websites. You agree that use of such third-party linked websites is at your sole risk and is without warranties of any kind by us, expressed, implied or otherwise. Under no circumstances are we liable for any damages arising from the transactions between you and third-party linked websites or for any information appearing on third-party linked websites or any other site linked to or from our site.

  • Submissions.

    All suggestions, ideas, notes, concepts and other information you may send to us (collectively, "Submissions") shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.


  • B. OUR SERVICES

    On the basis of the online order on our website we offer fine art prints, on request also including framing and lamination, to be provided by us for your own use.

    The sales contract is concluded once you have received the ordered product/s. The costs of delivery shall be invoiced. The exact delivery costs shall be indicated on your order. All costs for deliveries outside the EU, for which taxes or excise duties might apply, have to be paid by the buyer.

    We draw your attention to the fact that you cannot revoke the contract as the works are produced in accordance with your own individual specifications and are clearly personalised.

    All delivery deadlines indicated by us are non-binding and we do not assume liability for late deliveries. We shall be entitled to make partial deliveries.

    In the unlikely event that the material needed for the production of your order is unavailable we will contact you immediately and, if possible, give an approximate delivery date.

    The remuneration for our services is calculated with respect to the current price list available for viewing at www.franklyartstudio.com as specified within the order process. We shall at all times be entitled to change the price list for future orders without prior notification.

    The remuneration is paid by the buyer by credit card, debit card, or by PayPal upon making the order on our website (pre-payment).

    If the buyer's account does not contain sufficient funds or where the buyer opposes the debit charge being taken from his or her account without good reason, the seller reserve the right to charge an administration fee of €8.00.

    Where the buyer defaults on payment, the seller shall be entitled to charge default interest on all outstanding sums to the amount of 6% p.a. above the basic interest rate set down by the European Central Bank. Additionally, a charge of € 8.00 per reminder with exception of the first reminder shall be made. Where greater damage arising through the default can be proved, the seller shall be entitled to assert this against the defaulting buyer. In the above listed cases, it shall remain open to the buyer to prove that the seller has occurred either no damage or else damage to a lesser extent than the above listed fixed sums.

    The ownership of the works produced shall remain at the seller until all payments are made in full.

  • Return policy in case of defects.

    The buyer shall inspect the consignments without delay upon delivery and shall make written notification to us of any defects without delay. Notification of all manifest defects must be made within one week. For the calculation of this time limit, the date of delivery and the date of receipt of notification of defect are decisive.

    In case of any objection, all documentation with respect to the contract must be made available to us. Failure to do so may result in delay to the assessment and processing of the notification of defect. Defects in part of the delivery do not justify objection to the entire delivery.

    The papers, dyes, chemicals and other materials used in our materials and manufacturing processes may, like other dyes, show trivial changes over time. These changes may be different from one production batch to another. Such discrepancies in product characteristics shall not form a sufficient basis for a defect.

    In case of defect, we shall be entitled, at our option and within a reasonable period, to make a new delivery or to repair the defect. Should the attempt to deliver a new or to repair the defect be unsuccessful, you shall be entitled to either revoke the contract or to demand an appropriate reduction in price.

  • Consequences of revocation.

    In the case of valid revocation, all considerations received by either party and, where applicable, any utilisation (such as interest) shall be returned. If you are unable to return the goods provided in full or in part, you may be required to provide compensation for the loss in value. You can avoid being held liable to provide compensation for lost value by not using the item as if it were your own property and avoiding any actions that could impair the item's value.

    Goods that can be returned as packages must be returned at our risk. Please ensure the work is packaged appropriately and that it is well protected. Use the original packaging in which the item was delivered, including all protective material. If the goods delivered are as ordered and you have not provided consideration you are responsible for covering the regular cost of return postage. Return mail is otherwise free of charge. Goods that cannot be returned as packages will be picked up from your address. Obligations to refund payments must be fulfilled within 30 days. This period commences for you when you issue notice of revocation, or dispatch the goods, and for us on their receipt. To ensure quick processing, please call our hotline in advance. This is not obligatory.


  • C. GENERAL CONCLUDING PROVISIONS

    Should there exist concrete reasons to believe that you have contravened legal provisions, infringed third party rights or breached these General Contract Terms and Conditions, or should we have any other legitimate interest, in particular the protection of other users from deception or fraud, we reserve the right to delete offers or other contents, limit/restrict the use of the online service provided by us, temporary or definitively block your user account. In the choice of measure applied, we shall consider your legitimate interests wherever possible, in particular, whether concrete reasons exist to believe that the breach occurred without fault.

    We shall be entitled to ban all further use of the our website (definitive blockage), where you have entered incorrect contact details, in particular an incorrect or invalid e-mail address; you cause considerable damage to us, in particular where our services are abused; you breach these General Contract Terms and Conditions or any other good reason exists.

    Following definitive blockage, no return policy of access to our service shall exist. Any further use of our website, including through other member accounts, shall be prohibited. Re-registration is not allowed.

    All use of mechanisms, software or other scripts capable of disrupting the function of our website when used in conjunction with our website shall be prohibited.

    All use which may result in an unreasonable or excessive burden on the infrastructure of our website is prohibited. It shall be forbidden to block, overwrite or modify any contents generated by us, or otherwise cause disruption to the functioning of our website.

    Liability for damage resulting from defects in title and absence of warranty shall be unrestricted. In all other cases, liability shall be unrestricted only with respect to damage caused through malice or gross negligence, including in respect of our legal representatives, managerial staff and vicarious agents. With respect to damage arising though negligence, liability shall be accepted only insofar as a duty is breached, the adherence to which is of particular significance for the attainment of the purpose of contract (cardinal duty). Liability is restricted to double the value of contract and shall exist only with respect to typically foreseeable damage within the framework of the contract. Liability for injury to life, body or health as well as liability under the Product Liability Act shall remain unaffected.

    These General Contract Terms and Conditions shall be governed by the law of the Kingdom of Spain and the exclusive place of jurisdiction shall be Palma de Mallorca.

    All information regarding your personal data can be found in our Privacy Policy.

    The General Terms and Conditions shall apply for the entire term of the contractual relationship between the buyer and the seller. They will also apply for all future transactions and other business matters, without requiring a renewed confirmation in each individual case, until they are amended or the contractual relationship has been terminated by deleting the user’s data. Each online puchase requires the buyer to acknowledge the current terms and conditions.

    We reserve the right to amend the General Terms and Conditions at any time without further explanation. It is the buyers responsibility to read and to agree to the current Terms and Conditions before making an order. The current General Terms and Conditions shall be displayed at our website.