Are all prints limited editions?
No not all pictures are limited.
If a picture qualifies for a limited edition it will be indicated in the product description and you can see how many prints are still available.
Can I return a damaged product & get replacement?
You have the right to return the product & will receive replacement in case the delivered product is damaged.
Please always check your delivery for any damages in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact our customer service immediately, so that they can order a replacement. To allow a quick handling of the situation, it is helpful if you can e-mail our customer service photographic documentation of the damage. If you have already received the work before you notice damage, please contact our customer service as soon as possible. Please keep the original packaging in case a return is necessary. You can contact our customer service here: contact.
Goods that can be returned as packages must be returned at our risk. Please ensure the work is packaged appropriately and that it is well protected. Ideally, use the original packaging in which the item was delivered, including all protective material.
Goods that cannot be returned as packages will be picked up from your address.
If you are unable to return the goods provided in full or in part, or only in an impaired state, you may be required to provide compensation for the loss in value.
Can I revoke the contract / send back the product?
Generally, orders cannot be revoked & delivered art prints cannot be returned as they are tailor made products, individually finished according to your preferences and cut according to your specifications.
Do I get discount for high value purchases?
No, you are not eligible for discounts on high value purchases in the online store.
If you like to negotiate a discount on a high value purchase please contact our office.
Is my print insured during delivery?
Yes, all prints send with DHL or UPS are insured during the time of delivery.
When can I expect my delivery?
It will depend on where your delivery address is.
If you order within Europe you have to allow for 10 days.
Oversea delivery will take up to 3 weeks.
All prints will be send with DHL or UPS.
Our printing partner White Wall puts a tremendous amount of craftsmanship and attention to detail into every print. Each print undergoes a detailed quality inspection process before delivery.
Shipping and delivery are a part of their high quality service and White Wall’s art shipping professionals get your order straight to you in customised art-secure packaging.
Every photo print is protected with wrapping tissue individually cut to the size of your picture. Large formats are rolled around a fibreboard tube to prevent unwanted creasing. Polystyrene holds everything in place.
All photographs are sent to you by Standard delivery. You can also specify a later delivery date if you are going to be away.
More information about shipping costs and delivery times:
Generally, orders cannot be revoked & delivered art prints cannot be returned as they are tailor made products, individually finished according to your preferences and cut according to your specifications.
You have the right to return the product & will receive replacement in case the delivered product is damaged.
Please always check your delivery for any damages in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact our customer service immediately, so that they can order a replacement. To allow a quick handling of the situation, it is helpful if you can e-mail our customer service photographic documentation of the damage. If you have already received the work before you notice damage, please contact our customer service as soon as possible. Please keep the original packaging in case a return is necessary. You can contact our customer service here.
Goods that can be returned as packages must be returned at our risk. Please ensure the work is packaged appropriately and that it is well protected. Ideally, use the original packaging in which the item was delivered, including all protective material.
Goods that cannot be returned as packages will be picked up from your address.
If you are unable to return the goods provided in full or in part, or only in an impaired state, you may be required to provide compensation for the loss in value.
PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.The below General Contract Terms and Conditions shall be agreed between you (the user / the buyer) and myself (the seller) (Frankly Art Studio, Frank Zschieschang, Calle Roses Bermejo 15, 07181 Palmanova, Balearic Islands, Spain). These General Contract Terms and Conditions are divided into three parts: Part A concerns all general provisions and rules for use of our online service. Part B concerns our services and Part C contains general concluding provisions. A. GENERAL PROVISIONSB. OUR SERVICESOn the basis of the online order on our website we offer fine art prints, on request also including framing and lamination, to be provided by us for your own use. The sales contract is concluded once you have received the ordered product/s. The costs of delivery shall be invoiced. The exact delivery costs shall be indicated on your order. All costs for deliveries outside the EU, for which taxes or excise duties might apply, have to be paid by the buyer. We draw your attention to the fact that you cannot revoke the contract as the works are produced in accordance with your own individual specifications and are clearly personalised. All delivery deadlines indicated by us are non-binding and we do not assume liability for late deliveries. We shall be entitled to make partial deliveries. In the unlikely event that the material needed for the production of your order is unavailable we will contact you immediately and, if possible, give an approximate delivery date. The remuneration for our services is calculated with respect to the current price list available for viewing at www.franklyartstudio.com as specified within the order process. We shall at all times be entitled to change the price list for future orders without prior notification. The remuneration is paid by the buyer by credit card, debit card, or by PayPal upon making the order on our website (pre-payment). If the buyer's account does not contain sufficient funds or where the buyer opposes the debit charge being taken from his or her account without good reason, the seller reserve the right to charge an administration fee of €8.00. Where the buyer defaults on payment, the seller shall be entitled to charge default interest on all outstanding sums to the amount of 6% p.a. above the basic interest rate set down by the European Central Bank. Additionally, a charge of € 8.00 per reminder with exception of the first reminder shall be made. Where greater damage arising through the default can be proved, the seller shall be entitled to assert this against the defaulting buyer. In the above listed cases, it shall remain open to the buyer to prove that the seller has occurred either no damage or else damage to a lesser extent than the above listed fixed sums. The ownership of the works produced shall remain at the seller until all payments are made in full. C. GENERAL CONCLUDING PROVISIONSShould there exist concrete reasons to believe that you have contravened legal provisions, infringed third party rights or breached these General Contract Terms and Conditions, or should we have any other legitimate interest, in particular the protection of other users from deception or fraud, we reserve the right to delete offers or other contents, limit/restrict the use of the online service provided by us, temporary or definitively block your user account. In the choice of measure applied, we shall consider your legitimate interests wherever possible, in particular, whether concrete reasons exist to believe that the breach occurred without fault. We shall be entitled to ban all further use of the our website (definitive blockage), whereyou have entered incorrect contact details, in particular an incorrect or invalid e-mail address; you cause considerable damage to us, in particular where our services are abused; you breach these General Contract Terms and Conditions or any other good reason exists. Following definitive blockage, no return policy of access to our service shall exist. Any further use of our website, including through other member accounts, shall be prohibited. Re-registration is not allowed. All use of mechanisms, software or other scripts capable of disrupting the function of our website when used in conjunction with our website shall be prohibited. All use which may result in an unreasonable or excessive burden on the infrastructure of our website is prohibited. It shall be forbidden to block, overwrite or modify any contents generated by us, or otherwise cause disruption to the functioning of our website. Liability for damage resulting from defects in title and absence of warranty shall be unrestricted. In all other cases, liability shall be unrestricted only with respect to damage caused through malice or gross negligence, including in respect of our legal representatives, managerial staff and vicarious agents. With respect to damage arising though negligence, liability shall be accepted only insofar as a duty is breached, the adherence to which is of particular significance for the attainment of the purpose of contract (cardinal duty). Liability is restricted to double the value of contract and shall exist only with respect to typically foreseeable damage within the framework of the contract. Liability for injury to life, body or health as well as liability under the Product Liability Act shall remain unaffected. These General Contract Terms and Conditions shall be governed by the law of the Kingdom of Spain and the exclusive place of jurisdiction shall be Palma de Mallorca. All information regarding your personal data can be found in our Privacy Policy. The General Terms and Conditions shall apply for the entire term of the contractual relationship between the buyer and the seller. They will also apply for all future transactions and other business matters, without requiring a renewed confirmation in each individual case, until they are amended or the contractual relationship has been terminated by deleting the user’s data. Each online puchase requires the buyer to acknowledge the current terms and conditions. We reserve the right to amend the General Terms and Conditions at any time without further explanation. It is the buyers responsibility to read and to agree to the current Terms and Conditions before making an order. The current General Terms and Conditions shall be displayed at our website. |